If the package you received is damaged,Please do not leave negative feedback, contact us as soon as possible. Due to the time difference, we will reply your message within 24 hours and give you a satisfactory solution. Your five-star feedback is our greatest encouragement
Tips for Russian buyers:
1. We generally send your parcel through AliExpress’s official shipping “Cainiao Heavy Parcel Line”, you can check on this website: //global.cainiao.com. After arriving in your country, you will have a DPD tracking number (you can ask us for your exclusive DPD tracking number), your package will be delivered to your door via DPD.
2. In order to enable you to receive the package quickly, you must fill in the complete personal passport information when you purchase it, otherwise it will not be possible to send the package through the Cainiao Heavy Parcel Line, or the package clearance failure will be returned to China.
3. What if your package shows that customs clearance has failed?
General customs clearance failures are caused by incorrect buyer passport information or incomplete personal identification information. You can go to Unitrade’s official website //unitrade.alta.ru to add personal passport information after receiving the Unitrade SMS / email notification. If the buyer does not receive the SMS, you can contact Unitrade directly at +7 (800) 222-49-49, email: firstname.lastname@example.org, consultation time: 9:00 am-21: 00 pm Moscow time, please know thank you.
if customs clearance fails, buyers are advised to contact the customs first: Tel: +7 495-276-68-56, Email: email@example.com, buyers need to provide correct passport / tax data
4.DPD contact number: +7 (800) 234 45 95; Moscow +7 (495) 775 45 85; St. Petersburg +7 (812) 325 78 78; Service hours: Monday to Friday: 9 am to 7 pm; Saturday: 9: 30-18: 00.
Special tips for Brazil customers:
O status no AliExpress mostra que minhas encomendas chegaram ao Brasil há semanas, mas eu não recebi. O que eu faço?
Entre em contato com a agência de correios local:
E-mail: firstname.lastname@example.org; email@example.com;
Telefone: (+55) 11 2112 7267
Há várias razões possíveis para isso, sua encomenda ainda pode estar a caminho, pode estar sendo verificada pela alfândega, aguardando desembaraço aduaneiro, etc. A agência de correios local, que é nossa parceira de entrega, ajudará em todas essas situações. Se você não receber sua encomenda até o final do nosso prazo de proteção ao consumidor, abra uma disputa e nós resolveremos.
Saudi Arabia :
We do not accept COD order (Cash on Delivery), if there is COD order, we will not ship out it. Please arrange payment firstly, then we ship out the order, later we will provide the tracking number and the whole shipping process can be tracking, delivery time is fast only need about 30 days.
Wheel: 360° mute caster
Handle: Comfortable handle
Scooter material: pure aluminum alloy material
Function: waterproof, Ethical fashion
We support wholesale, if you need, please contact us
If you want more styles, you can contact us.